Chapter 6 - Section 6.2BC Model in Financial Inclusion and Credit Delivery

The BC model has progressed from a basic branchless-banking channel to a technology-enabled and risk-conscious credit-delivery ecosystem.

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6.2 BC Model in Financial Inclusion and Credit Delivery

The evolution of the Business Correspondent model in India can be understood as a progression from a basic branchless-banking channel to a technology-enabled and risk-conscious credit-delivery ecosystem. The Traditional BC Model focuses on assisted banking services such as deposits, withdrawals, remittances, small-value credit support, insurance and pension services, with local presence and customer trust as key attributes (RBI, 20063; RBI Working Group, 20064). The Credit Facilitation Model extends the BC role to borrower sourcing, preliminary loan processing, documentation, customer awareness, repayment follow-up and collections, helping reduce information asymmetry between lenders and borrowers (Sinharay, 20245). The Digital BC Model uses mobile applications, e-KYC, Aadhaar-enabled authentication, digital documentation, bureau checks, e-signatures, UPI-enabled payments and digital collections to improve speed, traceability and efficiency. However, it requires reliable connectivity, customer literacy, fraud controls and data protection (Kumar, Manickaraj and Kulkarni, 20226). The Hybrid BC Model combines field-level customer engagement and assisted service delivery with digital sourcing, collections, supervision and audit, making it particularly relevant for rural and low-income customers who require both trust-based interaction and technology-enabled convenience (SIDBI, 20057). The Resilient BC Model represents the next stage of the BC ecosystem, which combines outreach with governance, agent capability, lender oversight, customer protection, fraud prevention, data security, grievance redressal and business continuity. Its effectiveness should be assessed not only through portfolio growth, but also through customer outcomes, operational reliability and social impact (Goel, Bandara and Gable, 20238).

Figure 6.1: Evolution of the BC model in micro-lending
Traditional BC model
Credit facilitation model
Digital BC model
Hybrid BC model
Resilient BC model
3 RBI, 2006
4 RBI Working Group, 2006
5 EPW, 2024
6 Kumar, N., Manickaraj, M., & Kulkarni, S. Advancing Digital Financial Inclusion by Leveraging Business Correspondent Model. India Banking and Finance Report, 159
7 SIDBI, 2005
8 Springer, 2023