Chapter 2 Section 2.6Borrower Leverage

Average Ticket Size reached ₹59,473 during FY 2025-26, a 17% year-on-year growth from ₹50,918 in the previous financial year.

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Top 10 States/UTs in terms of Average Ticket size (ATS)

2.6 Borrower Leverage

2.6.1 Average Ticket Size (ATS)

The Average Ticket Size (ATS) in the microfinance sector during FY 2025-26 reached ₹59,473, reflecting a 17% year-on-year growth from ₹50,918 in the previous financial year. Factors such as borrower over-leverage, operational caution, and the pursuit of sustainability in challenging conditions have made the micro-lenders cautious and selective, leading to higher ticket-size loans; hence, there is an upward trend in average ticket size.

As detailed in Table 2.16, the ATS increased year-on-year in 35 States and Union Territories, with only Andaman & Nicobar Islands registering a decline of (-0.5%). Among the principal key states with significant loan outstanding, Bihar led the increase in ATS, with a 23% increase, followed by Karnataka and Odisha (20% each), Uttar Pradesh (18%), Maharashtra (17%), Jharkhand (16%), Tamil Nadu and Rajasthan (14% each), Madhya Pradesh (13%), and West Bengal (10%), respectively.

Table 2.16: Average Ticket Size (ATS) (in ₹) During FY 2025-26 and FY 2024-25 (in descending order of ATS)
Sl. No. State/UT During FY 2025-26
(in ₹)
During FY 2024-25
(in ₹)
Y-o-Y Growth
(in %)
1 Puducherry 76,450 65,956 16%
2 Andaman & Nicobar Islands 72,598 72,951 -0.5%
3 Tamil Nadu 69,648 60,999 14%
4 Delhi 69,187 57,857 20%
5 Dadra and Nagar Haveli and Daman and Diu 68,761 56,425 22%
6 Himachal Pradesh 64,063 54,092 18%
7 Haryana 62,781 54,159 16%
8 Bihar 62,709 50,980 23%
9 Karnataka 62,245 51,696 20%
10 Keralam 61,876 52,310 18%
11 Gujarat 60,530 51,305 18%
12 Rajasthan 60,231 52,632 14%
13 Arunachal Pradesh 59,726 49,818 20%
14 Uttarakhand 58,658 51,188 15%
15 Punjab 58,404 52,217 12%
16 Goa 58,269 51,281 14%
17 Others 57,788 49,966 16%
18 Uttar Pradesh 57,694 48,936 18%
19 Maharashtra 56,984 48,835 17%
20 West Bengal 56,233 51,105 10%
21 Tripura 56,188 51,965 8%
22 Telangana 56,074 47,217 19%
23 Odisha 55,883 46,675 20%
24 Madhya Pradesh 55,527 49,129 13%
25 Chandigarh 55,489 50,148 11%
26 Jharkhand 54,984 47,316 16%
27 Andhra Pradesh 54,632 46,608 17%
28 Jammu & Kashmir 54,551 45,499 20%
29 Chhattisgarh 53,833 47,495 13%
30 Sikkim 51,864 50,133 3%
31 Mizoram 48,905 45,081 8%
32 Meghalaya 48,862 46,423 5%
33 Assam 48,860 43,833 11%
34 Nagaland 46,475 43,713 6%
35 Manipur 37,730 35,221 7%
36 Lakshadweep 31,620 25,322 25%
Sector 59,473 50,918 17%

The top 10 States/UT in terms of Average Ticket Size are given below:

Figure 2.12: Top 10 States/UTs in terms of Average Ticket Size (ATS)
Figure 2.12

As shown in Figure 2.12, the Average Ticket Size (ATS) among the top 10 States and Union Territories, except for Tamil Nadu, Bihar, Karnataka, Keralam, and Haryana, the other States and UTs having higher ATS have relatively smaller microfinance footprints, where the presence of micro-lenders is relatively limited.

In some of these Union Territories, such as Dadra and Nagar Haveli and Daman and Diu, Andaman & Nicobar Islands, and Himachal Pradesh, the majority of loans are disbursed by Banks and Small Finance Banks (SFBs). This lending pattern likely contributes to the higher Average Ticket Size (ATS) observed in these regions.

Box 2.2: UPI-enabled Collections: Transforming Rural Repayments

As part of its digital transformation strategy, SAVE Microfinance Pvt. Ltd. (SMPL) has introduced a comprehensive digital collections ecosystem by integrating Unified Payments Interface (UPI), Bharat Bill Payment System (BBPS), Static QR (SQR), Dynamic QR (DQR), and SMS payment links. These digital payment channels have streamlined the collections process by enabling faster transactions, real-time reconciliation, improved transparency, and reduced manual intervention.

Digital collection is now active across 90% of branches, accounting for approximately 45% of total monthly collections. The shift to digital collections has strengthened operational efficiency by lowering cash-handling risks, reducing collection costs, improving portfolio monitoring, and enabling faster management decision-making. Customers receive instant payment confirmations and can conveniently make repayments anytime and anywhere, significantly enhancing their overall experience, particularly in rural and semi-urban areas.

To support this digital transition, SMPL has invested in strengthening the capabilities of its field workforce through a technology-enabled learning framework. A Learning Management System (LMS) offers self-paced and classroom-based training on products, processes, and emerging technologies. Interactive ethics and compliance modules use real-life scenarios to improve practical understanding, while Office 365 facilitates virtual training across geographically dispersed teams. In addition, state- and cluster-level WhatsApp groups enable real-time communication, rapid problem resolution, and continuous knowledge sharing.

Key Outcomes
  • Faster, secure, and transparent loan collections through multiple digital payment channels.
  • Reduced operational costs, cash-handling risks, and manual processing.
  • Improved real-time reconciliation, portfolio monitoring, and governance.
  • Enhanced customer convenience, trust, and digital adoption in rural and semi-urban areas.
  • Strengthened digital capabilities of field staff through continuous learning and collaboration.
  • Greater operational efficiency and support for a digitally enabled, sustainable microfinance ecosystem.
Courtesy: SAVE Microfinance Pvt. Ltd. (SMPL)