Chapter 6 - Section 6.1Introduction

The BC model combines the capital base and regulatory oversight of banks with the local presence and customer relationships of field-based entities.

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Chapter 6

Financial Inclusion and Business Correspondent Model

6.1 Introduction

The Business Correspondent (BC) model has emerged as an important channel for extending formal financial services and credit to underserved households, small enterprises and remote communities. By combining the capital base, regulatory oversight and product capabilities of banks and other regulated lending institutions with the local presence and customer relationships of field-based entities, the model helps address the last-mile constraints of conventional branch-led banking.

The BC model was introduced as part of India’s financial-inclusion efforts, with banks engaging intermediaries to provide basic banking and financial services in underserved areas. The Deepak Mohanty Committee1 on Medium-Term Path to Financial Inclusion, constituted by the Reserve Bank of India in 2015, provided a more structured vision for the BC model and for technology-enabled, affordable and customer-centric financial inclusion. The Committee emphasised convenient access to a basket of formal financial products and services - including savings, remittance, credit, insurance and pension products - for low-income households, small farmers and marginal enterprises.

Initially developed to facilitate basic banking services such as account opening, deposits, withdrawals, remittances and government-benefit payments, the BC model has gradually expanded into credit-related activities. BC partners increasingly support customer sourcing, digital onboarding, KYC verification, borrower assessment, loan documentation, repayment collection, customer servicing and post-disbursement follow-up. For Micro Lending Institutions (MLIs), the model has become an important means of sustaining outreach while reducing reliance on own-balance-sheet funding.

The relevance of the BC model is reinforced by the National Strategy for Financial Inclusion 2025-302, which envisages universal and affordable access to a broad range of formal financial services, supported by technology, customer protection, financial literacy and strong last-mile delivery systems. The strategy recognises the importance of accessible banking touchpoints, including Business Correspondents, in deepening financial inclusion across geographies and population segments. The BC ecosystem is also undergoing rapid digitisation. At the same time, the increasing use of digital processes requires stronger safeguards against fraud, data misuse, customer exclusion, cyber risks and unsuitable lending.

This chapter reviews the progress of BC-led credit operations among MLIs during FY 2025-26. It examines trends in BC portfolio, borrower outreach, lender partnerships, and co-lending arrangements.

1 https://m.rbi.org.in/scripts/PublicationReportDetails.aspx?ID=836
2 https://www.rbi.org.in/commonman/Upload/English/Content/PDFs/English12052026.pdf