Chapter 3A - Section 3a.4Workforce in NBFC-MFIs

The data show that staff strength is highly concentrated among larger institutions. Institutions with a portfolio above ₹5,000 crore account for 1,30,460 staff, or about 63% of total employment, while those below ₹500 crore account for only about 16% collectively. Loan officers constitute the largest workforce, with 1,32,792 staff (men and women combined), reflecting the field-intensive nature of microfinance operations. Women account for 22,081 staff (about 10.7%) across the reported categories, indicating relatively lower female representation, particularly in loan officer and managerial roles. Overall, the sector employed 2,06,039 staff across the participating NBFC-MFIs.

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Performance of NBFC-MFIs in Microfinance

3.A.4 Workforce in NBFC-MFIs

Table 3.A.8 Size-wise distribution of Staff
Size No. of Loan Officers (Men) No. of Loan Officers (Women) Field Managerial Staff (Men) Field Managerial Staff (Women) Head Office Staff (Men) Head Office Staff (Women) Total Staff
Nano (<₹100 Cr.) 3,472 494 890 56 937 247 6,096
Small (₹100 Cr.-₹500 Cr.) 4,153 572 2,002 74 1,275 255 8,331
Medium (₹500 Cr.-₹2,000 Cr.) 10,847 495 4,282 210 2,128 491 18,453
Large (₹2,000 Cr. - ₹5,000 Cr.) 25,193 2,665 12,013 696 1,358 774 42,699
Very Large (>₹ 5,000 Cr.) 74,691 10,210 35,493 3,799 5,224 1043 1,30,460
Total 1,18,356 14,436 54,680 4,835 10,922 2810 2,06,039

The data show that staff strength is highly concentrated among larger institutions. Institutions with a portfolio above ₹5,000 crore account for 1,30,460 staff, or about 63% of total employment, while those below ₹500 crore account for only about 16% collectively. Loan officers constitute the largest workforce, with 1,32,792 staff (men and women combined), reflecting the field-intensive nature of microfinance operations. Women account for 22,081 staff (about 10.7%) across the reported categories, indicating relatively lower female representation, particularly in loan officer and managerial roles. Overall, the sector employed 2,06,039 staff across the participating NBFC-MFIs.

Table 3 A.9: Size-wise staff added and left during Financial Year 2025-26
Size No. of Staff recruited during Financial Year 2025-26 No. of Staff Left/Exited during Financial Year 2025-26
Nano (<₹100 Cr.) 2,184 5,300
Small (₹100 Cr.-₹500 Cr.) 4,233 5,166
Medium (₹500 Cr.-₹2,000 Cr.) 11,182 13,672
Large (₹2,000 Cr. - ₹5,000 Cr.) 21,769 34,189
Very Large (>₹ 5,000 Cr.) 83,325 80,852
Total 1,22,693 1,39,179

NBFC-MFIs reported 1.23 lakh staff recruited against 1.39 lakh staff exits during FY 2025–26, indicating a net decline of 16,486 staff. The Very Large NBFC-MFIs accounted for about 68% of recruitment and 58% of exits.

Figure 3.A.1 Distribution of staff across size-wise categories

The data indicate that larger institutions account for the bulk of employment and loan officers. Institutions with a portfolio above ₹5,000 crore employ 1,30,460 staff, including 84,901 loan officers, representing about 63% and 64% of the respective totals. Overall, loan officers constitute 1,32,792 (64%) of total staff, while women loan officers number 14,436, accounting for about 11% of all loan officers. Female representation among loan officers is relatively higher in the smallest size category (about 12.5%) and remains around 10–11% across the larger categories.