Key Responsibilities:

SRO – Regulatory & Governance:
• Support the effective implementation and continuous strengthening of Sa-Dhan’s SRO mandate, processes and functions.
• The concerned person will be responsible for SRO-related communication with the RBI
• Coordinate with members and relevant stakeholders to facilitate compliance with applicable SRO standards, codes, guidelines and regulatory requirements.
• Support the development, review and implementation of policies, standards, guidelines, operating procedures and governance frameworks.
• Monitor regulatory, policy and sectoral developments and assess their implications for Sa-Dhan and its members.
• Facilitate member engagement and consultations on regulatory matters, responsible business practices, customer protection and industry standards.
• Support SRO-related monitoring, reporting, grievance redressal and follow-up processes.
• Coordinate with internal teams and external stakeholders to promote responsible, transparent and sustainable practices across the sector.
• Prepare regulatory briefs, analysis, reports, presentations and recommendations for senior leadership and relevant governance bodies.
• Maintain appropriate documentation and records relating to SRO activities, member engagement and regulatory matters.

2. Governance & Institutional Processes

• Support effective governance processes, including Board, committee and other institutional meetings and activities.
• Coordinate the preparation of agendas, briefing notes, presentations, minutes, action trackers and governance reports.
• Follow up on decisions and action points arising from Board and committee meetings and ensure timely closure.
• Support strengthening of governance systems, documentation, reporting and institutional processes.
• Coordinate with relevant teams to ensure alignment between organisational priorities, governance decisions and operational execution.
• Maintain high standards of confidentiality, accuracy and timeliness in governance- related work.

3. Grievance Redressal Mechanism

• Ensure an adequate and meticulous grievance redressal mechanism for MFI borrowers
• Monitor Customer Grievance Redressal Mechanism
• Keep the regulator informed of violations of the CGRM by member institutions

Qualifications

• Postgraduate degree in Management, Finance, Economics, Public Policy, Development Studies, Social Sciences, or a related discipline.
• Persons with Chartered Accountancy, CFA, or Legal qualifications with adequate experience
• Additional qualifications or demonstrated expertise in regulatory affairs, governance, financial inclusion, fundraising/resource mobilisation or public policy will be an advantage.

Experience

• 10–15 years of relevant professional experience, preferably in financial inclusion, microfinance, banking, NBFCs, development finance, industry associations, regulatory bodies, consulting or the development sector.
• Demonstrated experience in one or more of the following areas:
  • Regulatory affairs, SROs, or compliance frameworks
• Experience of working with senior government officials, regulators, financial institutions, development partners, donors and industry leaders will be strongly preferred.
  • Institutional governance and Board/committee processes
  • Large-scale conferences, stakeholder events and institutional convenings
  • Resource mobilisation and fundraising
  • Strategic partnerships and donor engagement
  • Financial inclusion, policy research or advocacy
  • Stakeholder and institutional relationship management
• Candidates with demonstrated experience across multiple areas of the role will be preferred.

Key Competencies

• Strong understanding of the financial inclusion and financial services ecosystem
• Understanding of regulatory and governance frameworks
• Strong stakeholder and relationship management skills
• Resource mobilisation and partnership-building capability
• Excellent written, verbal and presentation skills
• Strong programme and event management skills
• Analytical ability and attention to detail
• Strong coordination and project management skills
• Ability to work across multiple portfolios and manage competing priorities
• Ability to work independently while collaborating effectively with senior leadership and cross-functional teams
• High degree of integrity, professionalism, discretion and ownership

Compensation:

• As per the market

Those who qualify for the norms mentioned above may apply to the HR Head, Sa-Dhan, D5/26, South Extension Part II, New Delhi -110049, with the latest CV, experience details, and references from two persons, by email (hrc@sa-dhan.org) or by post before 25 August 2026.

About the Role: Sa-Dhan, as an SRO, proactively works with RBI, various stakeholders, and micro lenders to advocate necessary and innovative policy changes to enhance client protection at the grassroots level and smoothening the operational challenges for the micro-lenders. In this connection we are looking for a suitable person who will be placed at the head office of Sa-Dhan at New Delhi and will work for the data compilation, analytics and bringing out reports and study notes which will be made use for preparing dashboards and supporting in undertaking various research and data analytical reports. In additional he/she may also be entrusted with monitoring and supervising the operations of the member institutions at the state level in a couple major states, ensuring implementation of regulatory framework, code of conduct and guardrails being issued by regulatory and self-regulatory bodies conducting regional advocacy and support for member microfinance institutions..

Job Description:

• Collection and compilation of data from various source including members, Credit information buraus and others, and analytics of the same
• Prepare policy notes for various stakeholders such as RBI, Department of Financial Services (DFS), Ministry of Finance and other ministries as well as various sa.
• Conducting primary or secondary research based on relevant topics.
• Prepare regular data analytical reports for their publications/ disseminations.
• State and district level engagement and support for member microfinance institutions in identified states for ensuring adherence to RBI guidelines and SRO standards, facilitating training on client protection, and responsible lending etc. The initial engagements may be in Uttar Pradesh and Bihar.
• Extensive Stakeholder engagement in select states like Uttar Pradesh and Bihar, with local stakeholders, Banks, alongside compiling regional data reports.

Key Requirements:

• Strong regulatory knowledge and analytical skills for policy notes and risk monitoring in microfinance operations and regulations.
• Strong Interpersonal skills.
• In-depth understanding of qualitative and quantitative research approaches.
• Proficiency in primary and secondary research methods and statistical analyses.

Communication:

Strong writing and speaking skills in English and Hindi. It will be preferable if the person understands other Indian languages.

Qualification: Post Graduate with data analytic skills. There can be relaxations for the qualification for suitable candidates. An experience of 5 to 7 years in data analytics and research or any other areas connected to the Job description is required. Prior experience in financial inclusion, microfinance, or government-linked banking programs is a plus.

Remuneration: As per industry standards

How to Apply: Please send your application to a hrc@sa-dhan.org

Please mention in cover letter

• Cover letter on your suitability for this job
• Tentative time of joining
• Two references
• Also, mention your current and expected salary in the cover letter.

Last date for applying: 06th March 2026

Please note that only shortlisted candidates will be intimated for interview